COVID-19 基本知识（多国语言）

What are the available pickup times for the Thanksgiving delivery dates?

Please note that these are general hours. When you select a pickup time, some of the available timeslots may not be listed as they are already full. We only allow a limited amount of pickups at one time for COVID-19 related protocols.

How many deliveries can I make?

You can make as many deliveries as you feel comfortable with making. Most volunteers deliver between 2 and 4 deliveries at one time.

How many deliveries will fit in my car?

Each Thanksgiving meal comes with one non-perishable food box and one turkey. We recommend the following maximum amounts taking into consideration an empty car:

Can I deliver on different dates?

Yes, you can deliver on as many different dates as you choose. Please make sure you confirm your deliveries for one date at a time. Once you confirm deliveries for one date, you can repeat the process for a different date.

What if I have to cancel my deliveries due to COVID?

We are expecting you to make all deliveries for which you sign up. However, if you need to cancel  your deliveries because of COVID-19 exposure or another emergency, you can go to the My Deliveries page and click Cancel next to the delivery. 

Safety Precautions:  The health and safety of our staff, volunteers and visitors is our first priority.  COVID Response Network, in partnership with Lighthouse who operates the emergency food aid program, is strictly enforcing the COVID-19 safety practices listed below for the food distribution warehouse and deliveries:

Warehouse Protocols

• Temperatures are taken of all staff, volunteers and visitors before entering building.
• Lighthouse tracks all staff, volunteers and visitors who visit various sites
• Masks must be worn at all times
• Social distancing is strictly enforced
• Masks, gloves and sanitizer are provided
• All surfaces are sanitized after each shift

Food Delivery Protocols

• Delivery drivers do not leave their vehicles
• All food deliveries are placed in a car by a warehouse volunteer who has been deemed suitable for service
• Deliveries made to recipient are contactless – deliveries are left on porch and volunteer will contact recipient that the delivery has arrived

Volunteer Restrictions:

The health and safety of our staff and volunteers is our first priority.  Due to COVID-19, we have enacted the following volunteer restrictions:

• Anyone traveling internationally will not be permitted to volunteer until at least 14 days after their return
• We are limiting the number of warehouse workers and drivers per shift to ensure adequate space between volunteers
• Volunteers must practice social distancing while volunteering (staying 6 feet apart while volunteering)
• Volunteers who are at highest risk for the coronavirus will not be permitted to volunteer. High risk individuals include
  • People who have serious chronic medical conditions, including: heart disease, diabetes, or lung disease
• If you are feeling sick or have a fever, you will not be permitted to volunteer.
• Volunteers must wear protective masks and sanitize hands upon arrival and throughout shift