Your Open Cases Portal

Start the delivery process!

If you already have an account, please login now. Otherwise, fill out the information below to begin selecting deliveries.

Username
Password

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Name*
First Last
Email*
Enter Email Confirm Email
Phone*
Volunteer Policy Agreement*
I agree to the volunteer policy outlined below.
By clicking "I agree to the volunteer policy outlined below," I am agreeing to the following:

1. I am available and willing to serve as a volunteer for the specified opportunity.

AND EITHER

2. I have completed the full vaccine dosage for COVID-19 OR have fully recovered from COVID-19 within the last six months

OR

2. I do NOT have any of the following symptoms: fever/feverish, chills, sore throat, dry cough, difficulty breathing, or digestive symptoms such as diarrhea, vomiting, and abdominal pain
3. I have NOT traveled internationally within the last 14 days
4. I have NOT had close contact with a confirmed/probable COVID-19 case in the last 14 days
Options
- Route
- Location
- Individual Deliveries
- Group
If an option is already selected, it is intentional based on the group sending you the information. If you deselect it, the sign up may not work as expected.
How would you like to search for deliveries?*
- By route
- By individual selection
Individual selection allows you to select deliveries one at a time. Route allows you to search for deliveries already preset into routes that are organized by geographic areas.
Location
Group Code
Route Date
This is the date of the current route you are scheduled for.
Date*
Select the date you would like to deliver.
Would you like to make other deliveries for COVID Relief?*
- Yes
- No
If you select Yes, we will add your information to the general volunteer database so you can be contacted about additional deliveries. If you select No, we will ensure you will not be added to any deliveries except those you select yourself.

Select Delivery Instructions

With more families than ever in need of food aid, we need more help than ever! Please select as many families as you can deliver to! To add deliveries, please do the following:

Search for deliveries that make sense for your route.
Click Add Delivery next to the delivery you want to make.
Once you have selected at least one delivery, you can select Select Pickup Times for Deliveries button at the bottom of the page to confirm your deliveries and select your pickup time.

How many deliveries can I make?

You can make as many deliveries as you feel comfortable with making. Most volunteers deliver between 2 and 4 deliveries at one time.

How many deliveries will fit in my car?

Each Thanksgiving meal comes with one non-perishable food box and one turkey. We recommend the following maximum amounts taking into consideration an empty car:

Car Type	Delivery Count
4-door sedan	2-3
Minivan	4-6
Mid-size SUV	3-4
Large SUV	4-6
Pickup Truck	4-8

Can I deliver on different dates?

Yes, you can deliver on as many different dates as you choose. Please make sure you confirm your deliveries for one date at a time. Once you confirm deliveries for one date, you can repeat the process for a different date.

What if I have to cancel my deliveries due to COVID?

We are expecting you to make all deliveries for which you sign up. However, if you need to cancel your deliveries because of COVID-19 exposure or another emergency, you can go to the My Deliveries page and click Cancel next to the delivery.

Confirm Delivery

Unique ID
Your Name*
First Last
Your Phone*
Your Email*
Name of the person requesting help*
Person Need ID*
Is this a food need?*
- Yes
- No
Is delivery required?*
- Yes
- No
Delivery Address
Street Address Address Line 2 City State ZIP Code
Pickup Address
Pick Up Date
Pick Up Time
Do you accept the volunteer request?*
- Yes, I will meet the need outlined above.
- No, please offer this need to someone else.
- No, and I am no longer interested in volunteering. Please remove me from the list of volunteers.
Are you sure you want to be removed from the list of active volunteers?*
- Yes, please remove me.
Would you like to add any comments as to why you want to be removed as an active volunteer?
Do you consent to the volunteer safety regulations?
By clicking Yes, I am agreeing to the following:

1. I am available and willing to serve as a volunteer for the specified opportunity
2. I do NOT have any of the following symptoms: fever/feverish, chills, sore throat, dry cough, difficulty breathing, or digestive symptoms such as diarrhea, vomiting, and abdominal pain
3. I have NOT traveled internationally/outside of Michigan within the last 14 days
4. I have NOT had close contact with a confirmed/probable COVID-19 case

Yes

Add Notes

Unique ID
Your Name*
First Last
Your Phone*
Your Email*
Name of the person you served*
Need Type*
Person Need ID*
Was this a food need?*
- Yes
- No
What food needs did you assist with?
- Non-perishable box
- Produce box
- Special request
- Thanksgiving meal
Did you deliver food to the person's home?*
- Yes
- No
Address
Please verify the address is correct. Make any changes necessary if the address is not correct.

Street Address Address Line 2 City State ZIP Code
Please add any notes about how you met this need.
Include any information that would be helpful to know, such as what you may have purchased, information about your interaction, and what method of communication was most effective.
Is there anything else we should know about this person's needs?
Case Manager Email

Mark Delivery Complete

Unique ID
Your Name*
First Last
Your Phone*
Your Email*
Name of the person you served*
Need Type*
Person Need ID*
Was this a food need?*
- Yes
- No
What food needs did you assist with?
- Non-perishable box
- Produce box
- Special request
- Thanksgiving meal
Did you deliver food to the person's home?*
- Yes
- No
Address
Please verify the address is correct. Make any changes necessary if the address is not correct.

Street Address Address Line 2 City State ZIP Code
Please add any notes about how you met this need.
Include any information that would be helpful to know, such as what you may have purchased, information about your interaction, and what method of communication was most effective.
Is there anything else we should know about this person's needs?
Case Manager Email
Email
This field is for validation purposes and should be left unchanged.

Change Delivery Time

Cancel Delivery

Start the Delivery Process!

Name*
First Last
Email*
Enter Email Confirm Email
Phone*
Volunteer Policy Agreement*
I agree to the volunteer policy outlined below.
By clicking "I agree to the volunteer policy outlined below," I am agreeing to the following:

1. I am available and willing to serve as a volunteer for the specified opportunity.
2. I do NOT have any of the following symptoms: fever/feverish, chills, sore throat, dry cough, difficulty breathing, or digestive symptoms such as diarrhea, vomiting, and abdominal pain
3. I have NOT traveled internationally/outside of Michigan within the last 14 days
4. I have NOT had close contact with a confirmed/probable COVID-19 case in the last 14 days.

COVID-19 Safety Protocols for Food Deliveries

Safety Precautions: The health and safety of our staff, volunteers and visitors is our first priority. COVID Response Network, in partnership with Lighthouse who operates the emergency food aid program, is strictly enforcing the COVID-19 safety practices listed below for the food distribution warehouse and deliveries:

Warehouse Protocols

Temperatures are taken of all staff, volunteers and visitors before entering building.
Lighthouse tracks all staff, volunteers and visitors who visit various sites
Masks must be worn at all times
Social distancing is strictly enforced
Masks, gloves and sanitizer are provided
All surfaces are sanitized after each shift

Food Delivery Protocols

Delivery drivers do not leave their vehicles
All food deliveries are placed in a car by a warehouse volunteer who has been deemed suitable for service
Deliveries made to recipient are contactless – deliveries are left on porch and volunteer will contact recipient that the delivery has arrived

Volunteer Restrictions:

The health and safety of our staff and volunteers is our first priority. Due to COVID-19, we have enacted the following volunteer restrictions:

Anyone traveling internationally will not be permitted to volunteer until at least 14 days after their return
We are limiting the number of warehouse workers and drivers per shift to ensure adequate space between volunteers
Volunteers must practice social distancing while volunteering (staying 6 feet apart while volunteering)
Volunteers who are at highest risk for the coronavirus will not be permitted to volunteer. High risk individuals include
- People who have serious chronic medical conditions, including: heart disease, diabetes, or lung disease
If you are feeling sick or have a fever, you will not be permitted to volunteer.
Volunteers must wear protective masks and sanitize hands upon arrival and throughout shift

Sign up to deliver food to this household!

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